Privacy Policy

1. Introduction

D. Penguin Services, Inc. ("Devard's") respects the privacy of our customers. This Privacy Policy outlines our practices concerning the collection, use, and protection of personal information. By providing personal information to us, you agree to the terms and conditions of this Privacy Policy.

2. Information Collection

Direct Collection

Devard's may collect personal information directly from customers when they contact us to request service. This information includes:

  • Email address

  • Phone number

Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Analytics

This website collects personal data to power our site analytics, including:

Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address

This information may also include details about your use of this website, including:

Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Form Block Submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Google for storage.

Email Marketing

Service Provider: Devard's uses MailChimp, a trusted third-party service provider, to manage and distribute our email marketing campaigns. MailChimp helps us ensure that our emails are delivered efficiently and allows us to tailor content that is relevant and engaging to our customers.

Subscription and Content: By providing your email address when scheduling a service with Devard's, you consent to receive marketing emails via MailChimp. These emails may include updates about new services, special offers, and maintenance tips for your home’s systems.

User Control & Consent: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of any email sent through MailChimp. This will remove your email address from our marketing list.

SMS Marketing

Service Provider: For SMS marketing, Devard's also utilizes MailChimp. This integration allows us to maintain consistency in messaging across both email and text communications, providing a seamless experience for our customers.

Subscription and Message Frequency: When you opt into SMS marketing by providing your mobile phone number, you agree to receive text messages from us through MailChimp. The frequency of these messages will vary based on current promotions and your interactions with our services.

User Control & Consent: To opt out of SMS messages, simply reply "STOP" to any message you receive. This action will unsubscribe you from our SMS marketing list immediately. If you wish to receive messages again, you can opt back in through our customer service.

Data Security and Privacy: Both your email addresses and mobile numbers are stored securely on MailChimp’s servers. Devard's and MailChimp are committed to protecting your personal information from unauthorized access or disclosure. We adhere to stringent privacy and security standards to ensure your data is handled responsibly.

3. Use of Information

The personal information we collect is primarily used for the following purposes:

  • To respond to service requests and inquiries.

  • To provide updates and information about our services.

  • To send marketing communications and promotional offers.

4. Opt-Out

Customers may opt-out of receiving marketing emails and text messages from Devard's at any time. To opt-out, please follow the unsubscribe instructions provided in any marketing communication you receive or contact us directly at scheduling@devards.com.

5. Information Sharing and Disclosure

Devard's does not sell, rent, or lease customer information to third parties. We may disclose your personal information if required by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation.

  • Protect and defend the rights or property of Devard's.

  • Prevent or investigate possible wrongdoing in connection with our services.

  • Protect the personal safety of users of our services or the public.

6. Security of Your Personal Information

Devard's is committed to securing your personal information and takes reasonable precautions to protect it from unauthorized access, modification, or destruction.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at scheduling@devards.com.